One of the first difficulties a new online casino player may experience is in downloading software. If the player is aware of the pitfalls and how to solve them it will make the process smoother for him.
Almost all online casinos list the requirements that the player’s computer system should possess. These include the memory, monitor resolution, Internet connection speed, operating system and others. Online casinos usually list two sets of specifications. One is the minimum required and the other is the recommended specification. If your system does not possess the minimum specification then it is pointless trying to download the casino because you will definitely run into problems. If you possess just the minimum specification then you probably will be able to download the software but may have problems in running or installing it. For example if your Internet connection speed is the minimum, then the download times will be long. Another aspect that you must check is the free space on your hard disc. While playing, the software needs temporary storage and if this is not available in required measure then the operations may freeze.
If the software does not install or run properly the best thing to do is to uninstall it and try again. Some online casino software allows quick uninstalls directly from the start menu within the casino folder where there is an uninstall application. If this is there then use it. Otherwise use the uninstall software application in your operating system. Do not delete the software because that leaves files in the system. This not only adds to the junk but also may cause problems when you download the software again. Most online casinos give instructions on how to download and install the software. Though in the normal course the process is menu driven and you can complete it by simply following the instructions as they appear, in case you have experienced a problem you should check out these instructions. Also if the casino offers a choice you can try downloading a minimum set of games rather than the full software. Most online casinos also have a FAQs section that discusses some of the problems player may face while downloading and playing. You can check this out and see if the problem you are facing is discussed.
If the problem is still unresolved the next stage is to contact customer support. The best way to do so is through live chat because it provides solutions instantly. You may be required to give verification details at the time of starting the live chat so you should keep them ready. Do not divulge your password, however.
If in the unlikely event the problem is still not resolved then you have two options. One is to use the no download version of the software or finally to move on to another online casino.