Troubleshooting eWallet Account ClosureBy: Fabian Rictor, Wednesday January 26th 2011
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On odd occasions an online casino player may find that his eWallet account has been closed and he is not able to access the funds. Understandably the first reaction may be that he has been ripped off. However, usually there would be a legitimate reason for this unfortunate situation, especially if the eWallet enjoys high reputation in the online casino industry. The player needs to keep a cool head and follow a few simple steps and almost always the problem will be solved.
The simpler situation could be that the player can log into his account but cannot transfer funds. This indicates that the account is not closed but only frozen. The main reason for this to happen is that the player has already used up his transaction limits for that period. The player should confirm this by contacting the customer support of the eWallet. The simplest option is to wait till the period is over and start afresh in the next period. In order to ensure that the account is not frozen again the player should spread his transfers to online casinos. It may be possible for the player to upgrade to higher transaction limits, but this needs to be undertaken after utmost consideration. The player has to make sure that he is not taking the first step to problem gambling.
A bigger problem arises if a player finds that he is unable even to log in. In this case the eWallet account is said to be closed. There could be several reasons for this. If the player has not used his account for a long time he is likely to find it closed. eWallet providers routinely close idle accounts to ensure that there is no unauthorized access. In such cases the usual remedy is to establish telephone contact on the number provided by the player at the time of signing up and undergo a verification process. The exact mechanism will probably differ from eWallet to eWallet and should be available somewhere at the eWallet web site.
Another reason for account closure could be the player making an unusually large transaction that does not fit in with his past history. Again the purpose of the closure is to safeguard the player's funds. The remedy is again personal verification that the transaction is genuine. One way out could be to inform customer support upfront that a larger than normal transaction will be made.
The third and the most serious reason is that it appears that the eWallet account is being operated by someone else. The software is programmed to recognize certain behavior and close the account immediately. One common reason is that the player is signing in from a different country, especially one that is not being serviced by the eWallet. Hence if the player is travelling internationally it is better to inform customer support in advance. Even better is that he transfers sufficient funds to his online casinos before leaving his country of residence. Certain eWallet providers program accounts to close if the wrong password is entered continuously a specified number of times. Hence if the player keys in the wrong password once he should make sure that he gets it right the second time. These problems usually require a longer and more stringent verification process so the player has to be patient.
The freezing and closure of eWallet accounts does inconvenience the player but in his larger interest it is essential. Think of it like the enhanced security regulations in force for air travel after 9/11.
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