Transaction Logging Features in Casino SoftwareBy: Adam Baker, Thursday November 6th 2008
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If you check the features of the online gaming software from any major provider you will find mention of logging of gaming transactions and logging of financial transactions. Whereas the specifics may vary from provider to provider the purpose and the essence is the same.
Screenshots from Wizard Gaming Game Play Tracking History:
Screenshots from Wizard Gaming Game Play Tracking History Detail Page:
Logging of gaming transactions implies keeping a record of every move made by every player for every game played and the outcome. Take for example a slots game. The software will log the name of the game, which paylines have been chosen, the coin denomination chosen, the number of coins wagered, the outcomes on each of the paylines and the payouts made if any. This will be done for each and every spin. A similar procedure is followed for each game taking into account the specific requirements of the game. The financial transaction will log each deposit and withdrawal by the player and how it was made. It will also record the transfers for gaming purposes and credits of the winnings. For both the gaming and the financial transactions the date and time will also be logged.
This transaction logging instills confidence in the players in two ways. It demonstrates that the online casino is totally transparent in its dealings. Should any dispute arise the player knows that he can look up the transaction history to check exactly what transpired. For example if the online casino claims that the wagering requirements have not been met the player can access the transaction history and verify for himself. And in the unlikely event that the dispute goes to adjudication the player knows that the adjudicator will have access to the complete and correct audit trail.
Screenshots from Wizard Gaming Financial Tracking History:
The second advantage of transaction logging is to help the player in his decision-making. Take the example of a player who finds himself in a particular situation in a game of blackjack. He recalls that he was in a similar situation a few weeks ago but does not remember what he did then. He can access the transaction history and find out what move he made then and also what was the outcome of the move and then take a considered decision this time.
The exact manner in which transaction logging operates varies from software provider to software provider. At the bottom of the table are online casinos that require the player to send an email to the casino asking for the transaction history. The casino then emails the required information back to the player. Other online casinos allow the player to access the transaction history while logged in but they have to exit from the game before doing so. Companies such as Wizard Gaming, Microgaming, Cryptologic and others offers the most powerful transaction logging tools. PlayCheck a Microgaming service allows players to check their gaming transactions history. CashCheck is yet another Microgaming service which enables them to check their financial transactions history. The beauty of these tools is that they can be activated from the game console without exiting from the game. The player can check what he wants and then continue playing as if undisturbed.
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