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Neteller Warns Against Phishing Scams

By: Adam Richards, Thursday August 12th 2010
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In a blog post at its web site last week the leading electronic payments services provider, Neteller, warned its users that there were unscrupulous persons on the Internet who were mimicking the Neteller brand and trying to dupe unsuspecting players through phishing e-mails. For the sake of those not in the know the blog post explained that phishing e-mails are "fake e-mails that look like they are from a real company and are sent out in attempt to get people to give out personal information like usernames, passwords, and credit card or banking details."

Neteller pointed out that it has to send e-mails to its customers, who include online casino players, in order to give them information on its products and the promotions it runs from time to time. Therefore in the blog post Neteller described in detail the defining marks of genuine Neteller e-mails and how they can be differentiated from the fake ones. It encouraged players to be vigilant and alert in spotting the phishing online scams.

The first point to keep in mind is that the email addresses from which the genuine emails are sent always use Neteller as the top level domain. Hence communications@neteller.com and support@neteller.com are valid Neteller e-mail addresses. But neteller@site.com is a fake address because Neteller is not the top level domain. When Neteller is used as the top level domain it is never used in hyphenated or joint versions. Therefore netellerpromotions.com and neteller-account-security.com are examples of illegal web site addresses.

For providing useful information to players the blog post listed some of the more commonly visited Neteller sites. These are:

  • neteller.com
  • www1.neteller.com
  • promotions.neteller.com
  • sendmoney.neteller.com
  • public.neteller.com
  • showcase.neteller.com
  • content.neteller.com
  • blog.neteller.com

The second point is more important. Though there are many pages on the Neteller web site with different URLs the Neteller account password is to be entered only at neteller.com. If any e-mail or hyper link takes online casino players to a web page other than neteller.com and asks players to log in from there then it is a part of a phishing scam.

The Neteller blog post also made some general suggestions. It asked players to visit only those online gaming sites that they trusted. And it also advised players to enter their Neteller Account ID and passwords only at sites that accept Neteller as a payment option. If players suspect that the e-mail that they are receiving or the site that they are visiting is not genuine, they should email Neteller at phishing@neteller.com. This will help the dedicated Neteller security team to examine the matter and take appropriate action.

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Comment by: burtman On: August 13, 2010
Seems like there's always either a Paypal or Neteller scam circulating around doesn't seem like it's ever going to stop really. It's surprising though even with the best software out there and more now then ever that people are a bit more savvy that people are still being scammed left right and center.

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