Neteller Offers Innovative Help MethodsBy: Adam Baker, Friday March 18th 2011
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Neteller is the leading payment services provider to online casinos and other online merchants. It offers a number of products like electronic wallets, prepaid cards and virtual cards to customers across the globe. It has retained its number one position by establishing close contact with its customers and listening to them.
One of the mechanisms Neteller uses is blogs. Neteller users need not visit the blog page in order to learn what is happening or new. They can subscribe to the blog and will receive them via e-mail. Usually the blogs are written by those members of the Neteller staff who are in contact with the customers. And if they feel that any interaction with a customer throws up issues that will benefit the larger user community then they share it through a blog. Neteller updates and new features also are common blog topics.
One recent blog was about the help services available at the Neteller web site. The first piece of advice was to check the FAQs before contacting customer support. Neteller allows a search by topic in its FAQS page. Neteller has streamlined its customer support for faster service. Members are no longer required to create a support record or remember any additional passwords. However, to reduce the amount of spam emails submitted members are asked to answer a simple math question. And if members have submitted a question over email, Neteller immediately provides a list of suggested topics from the FAQs for them to go through while they wait for a reply from customer support. Now, Neteller offers customer support services in 10 languages, so most members can interact in their native language.
Another blog offers a useful tip on the best way to use a Net+ Virtual Card. The advantage of a Net+ Virtual Card is that it generates a one time use number for each transaction. So even if a third party is able to hijack information from the server of an online casino, the number stored for the earlier transaction is worthless. The easiest way to use a Net+ virtual card is through the Neteller app. The app lives on the desktop of the user's computer, and with one click he can fill out payment information, including a single-use number, on supported web forms. The app even permits dragging and dropping info so there is no need to type any data. The Neteller app saves users from having to find a card or sign in to their account to pull out the virtual card information.
Twitter has become the new medium of communication and Neteller has incorporated that in its system. If the user is away from his computer but has an urgent question about his Net+ card or if the user is out on the town and wants to check his balance, he can send Neteller a Tweet via his mobile. Neteller will Tweet the reply right away. For those users who are not familiar with Twitter, Neteller briefly explains the procedure. The user has to first obtain a Twitter account. Then when he wants to contact Neteller he should log into the Twitter account to send a Tweet to @neteller_help. It is as simple as that.
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