Neteller Announces a New LookBy: Rick Balding, Friday June 24th 2011
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Early this month, Neteller, the leading payment solutions provider to online casinos, sent a blog message to all its subscribers that it would be giving a new look to its web site. The message read, "We're in the process of tuning up our website to make it easier than ever to find out how to get the most out of your Neteller eWallet, Net+ Prepaid MasterCard and all our other services. As part of this, our sign-in page has a new look and feel to it." The message added that signing in to the account would be as easy as before. Many of the changes have been made at the suggestion of the Neteller users.
One of the changes indicated was that Neteller users could be prompted to review their customer profile and update their information. Ensuring that the contact information is current enables Neteller to keep online casino players informed about new Neteller promotions and giveaways and the improvements made to the services provided.
The Neteller web site has been made more intuitive, easier to use and appealing. The navigation has been improved by simplifying the layout. Everything users need in their account is displayed on the left side of the page. After signing in the account balance is always visible. The tabs system has been eliminated. A search function has been added so that Neteller users can find details they want more easily. Everything that users could want to do with the eWallet is in one place, including funding online casinos, using a Net+ Prepaid MasterCard and learning how to manage affiliate accounts.
Contacting the support team has also been made more effective. Neteller recommends that the best way to get help is through the email support form. Neteller says, "It might not always be as fast as we'd like, but it's still the most efficient way to alert our support team to your problem so they can take care of it for you." Neteller describes in detail how the form is to be used. Skipping any of the steps involved will mean that the problem will not be communicated to the support team. The first step is the "Ask a question" link on the support page in which users enter their e-mail address, subject and question. Next the support system will check to see if it can find the user's email address. Those users who have not used the support form before will need to create a contact record. Next, the support system will try to find a match to the asked question in the FAQ section. If any of these answers the question the user will be directed to it. If not, the user should finish submitting the question. At this point the system will send the question to the support team, and provide a reference number for tracking the enquiry.
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