Golden Palace Casino Details

Software / graphics (9)

The software is a product of Playtech, one of the true veteran software developers in the online casino world. The download isn't as fast as some we've seen, but it will suit your needs. There is not a lot of guesswork in terms of navigating around. The Golden Palace interface is very user-friendly. The graphics are very impressive. At the ready are controls that can allow you to adjust the game sounds, the background sounds, and also the screen size, so you can play with a full screen if you'd like. The apparatus to have live dealer games is present. Also, If your connection to the internet is interrupted, you can, upon reconnection, be returned to the exact same place you left off at in the game. So you don't have to worry about losing wagers or money if a mishap occurs.

Game variety (8)

There are over a hundred games, which is not as plentiful as some online casinos might offer. But the games are good. Golden Palace features four different variations of blackjack, three versions of roulette, craps, Caribbean Poker, Let Them Ride, Sic Bo, baccarat, Pontoon, Casino War, Red Dog, Tequila Poker and Pai Gow, along with a nice selection of video slots, regular slots, video pokers, Asian games and arcade games (like Bonus Bowling, Jackpot Darts, Keno, Spin A Win, etc.).

Sign-up bonus (9)

Whether you use a credit card (200% bonus) or one of their alternate payment options (300% bonus), you are going to get a nice welcome for signing up at Golden Palace.

Promotions (10)

Most people who are interested in online casino gaming are aware that Golden Palace is very aggressive when it comes to promotions. And they are not disappointed. Aside from the bonus schedule, which also includes the Money Wire Transfer Bonus, there is also a full schedule of tournament action awaiting the player, whether it be in the casino area or the poker area. Mobile players can get in on it to, and speaking of mobile, that is one aspect of the experience the people at Golden Palace do not hesitate to promote. They let you take "it" with you!

Wagering requirements (9)

Wagering requirements for the new player bonuses are 20 times the bonus plus deposit, which are very palatable. That is the point at which the player can cash in on one of the bonus promotions.

Progressives (7)

Aside from Progressive Blackjack, there is a progressive jackpot in Caribbean Poker and five progressive slots available. This is generally not an extensive selection when compared with other properties.

Banking options (10)

For deposits, you can use myCitadel, Click2Pay, MoneyBookers and NETeller, along with money transfers and credit cards. And there are different special bonuses available for new players who use alternate payment methods, money transfers and credit cards, which is extremely attractive. As far as getting your money back (which is always important), the minimum withdrawal is $50, with a maximum of $8000 able to be withdrawn each week. The following currencies are supported - US Dollars (USD), UK Pounds (GBP), Euro (EUR), Hong Kong Dollars (HKD), Japanese Yen (JPY), South African Rand (ZAR). Special note - NETeller is no longer available for Canadian customers.

Customer support (10)

Support is available 24 hours a day. It is by phone; there does not appear to be a live chat with customer service representatives. The phone numbers for support are:

Toll-free: 00-800-0704-4507
Phone: 1-416-777-2620
Fax: 1-416-777-2891

And there is a drop-down menu which gives you the number you would call, depending on what country you're calling from.

Support is also possible through email at support@goldenpalace.com.

Payout percentage (8)

According to a letter Golden Palace furnishes on its website from a company called Technical Systems Testing, "TST found that the Playtech RNG (random number generator) distributes numbers with sufficient non-predictability," and that the Playtech RNG also exceeded industry standards in highly-regulated jurisdictions.