24/7 Online Casino Customer SupportBy: Joan Peppin, Monday March 2nd 2009
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Online players may need assistance in a variety of situations. They may be facing problems in installing a particular game; or may want to know if they have completed the wagering requirements on a bonus or may need clarification on the rules of a new promotion. All these issues and many more are resolved by contacting customer support. If the online casino does not provide an efficient and courteous customer support service then over time it will lose clientele to other casinos.
Not only must the online casino provide an efficient and courteous customer support service but it must provide the support 24/7, which is 24 hours a day and seven days a week. Unlike land casinos, online casinos do not have specified restricted operating hours. Players can wager any time of the day or week. Because the casino can be accessed from anywhere in the world, players from different time zones are playing simultaneously. And players need solutions immediately. Hence it is essential that the customer support service is available round the clock.
Online casinos offer customer support service through various means. One of the most common means is through the telephone. Players can simply call the telephone number given at the customer support section, explain the problem to the support staff member that receives the call and get the solution to the problem. Many online casinos offer toll free numbers that can be dialed from high density player regions like the United States and the United Kingdom and others. But those outside these regions have to use an international line and bear the cost of the call. There is another small problem that players calling customer support over the phone lines may face. They would have to go through an identity verification process because the discussion may involve sensitive information. The online casino has to ensure that such information is not revealed to anyone but the concerned player. The cost and the verification problems are taken care of in e-mail support. Players send their queries free of cost though e-mail, often using a link provided within the casino software. And since the e-mail is sent after logging in there is no need of any identity verification. However response to e-mails is not instantaneous. There can be gap of several hours before a reply is received and if the reply leads to some more questions then further time is lost.
Fortunately there is now a method of customer support that incorporates the advantages of telephonic and e-mail support and eliminates their disadvantages. This is live chat. Live chat is free and the response is instantaneous. It is just like communicating using any Internet messaging service. Only in this case the service takes place within the online casino software client. The best online casinos provide the live chat facility. Prominent are the casinos of the Rushmore gaming group - Rushmore Casino, Cherry Red and Slots Oasis Casino. In fact this facility is provided by several other online casinos recommended by CasinoAdvisor.
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