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Neteller Navigation Becomes Easier

By: Joe Valentino, Tuesday August 9th 2011
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Neteller is the leading payment solutions provider to online casinos with products like electronic wallets and prepaid cards. There is scarcely an online casino that does not accept payments through Neteller. About two months ago Neteller revealed a makeover of its web site. Exactly how intensive that makeover was is just being realized by Neteller users. Through regular e-mails Neteller has been explaining the changes made and how to make the best use of the web site. The latest e-mails have dealt with customer support and account information.

The Neteller web site now has a tab added to the eWallet that gives the online casino player and other Neteller users access to all support channels right from the account. The first call for players should be Online Help. This leads to the extensive list of FAQs and is the quickest way to get the needed answers. Neteller has put up tutorials on how to use the FAQs on YouTube. If more information is required Neteller users are advised contact customer support through e-mail. The email should be sent through the online web form. Neteller has also provided a telephone number. Long distance charges would apply and also ID verification would have to be gone through. Hence Neteller does not recommend this option unless there is an emergency. A separate phone number has been provided within the tab for reporting lost cards. Neteller is on many social networking platforms. Links to these have also been provided in the tab. The platforms provide useful information and some like Facebook allow interaction with other Neteller users as well.

The new Netter web site puts all the relevant account information in one spot, which is the account summary tab. It is located in the left-hand menu as soon as the online casino player signs in to his Neteller account. The account summary tab prominently displays the account balance and account status (verified or unverified). These are always visible at the top of the screen. The account summary tab also shows Account number, Account type (business or personal), Account level, Account currency and most recent sign in. In addition to all this information, the account summary contains a progress bar showing how many of the features the Neteller user has taken advantage of. These features include putting money into the account, verifying ones identity, getting a Net+ Prepaid MasterCard and referring a friend.

Many of the changes made by Neteller were at the suggestion of its users. Neteller continues to ask at every opportunity, "Think there's some piece of information we missed? Drop us a comment to let us know." This is what has put Neteller in the top spot today.

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